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Success Story


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Reduce Customization Costs By 75% Through Self-Service
April 23, 2009 11:00 AM

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WaveMaker Studio is a drag and drop development tool that runs in a browser. WaveMaker enables anyone to build web applications without complex coding. WaveMaker Studio is actually built with its own tools. This makes it easy for ISVs to embed the studio into any WaveMaker application.

One ISV who has seen these benefits is KANA Software. KANA Software is a leading customer service ISV with over 600 companies worldwide deploying its product, including half of the Fortune 50.
 
KANA wanted to give its customers a way to quickly and easily tailor the KANA applications to fit their particular business processes. KANA turned to WaveMaker to significantly reduce the time required to configure and customize typical customer service solutions.

By integrating WaveMaker directly into KANA, the customer service ISV will achieve a powerful competitive advantage. According to KANA’s analysis, the results will be impressive. WaveMaker is expected to achieve the following benefits for KANA’s customers:

  • Reduce the cost to configure the UI for a typical customer service solution by 75%, from $100,000 to $25,000
  • Make it possible to respond to changing business situations in minutes or hours rather than days or weeks
  • Enable business managers and process owners to customize the software themselves without requiring expensive and specialized technical experts
  • Allow IT to step back from the software customization process to focus on other business innovation
  • Reduce the Total Cost of Ownership (TCO) of the product by greatly reducing customization costs
  • Ensure a stable, flexible, standards-based dynamic platform for the software product

The KANA back-end platform is based on IBM WebSphere (KANA is an IBM Global Strategic Partner). Because WaveMaker is a browser-based tool that runs on any Java server, it is easy to integrate with IBM WebSphere Application Server, WebSphere Process Server and a Service-Oriented Architecture (SOA).

All told, KANA expects to save its clients over $1.75 million dollars a year in UI design development costs. The KANA experience shows how WaveMaker can potentially deliver an impressive return on investment for software partners that need to modernize their offerings.



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